Purchase Terms and Refund Policy
We firmly believe in and stand behind our product 100%, but we understand that it cannot work perfectly for everyone all of the time. If you are unhappy with your purchase, or you have an issue that we are unable to resolve that makes the system unusable, we are more than happy to provide a complete refund within 30 days of your original purchase.
A few conditions:
We cannot provide refunds due to technical issues unless you allow us to adequately try and assist you. If we are unable to resolve the issue for you, we will provide a refund. Please open contact us before requesting a refund for a technical issue.
Refunds may only be issued within 7 days of the purchase date. After 7 days no refunds can be processed.
see below points to understand more around % of refunds:
Within 1 days = 100% Refunds
Within 2 days = 75% Refunds
Within 5 days = 50% Refunds
Within 7 Days = 25% Refunds
After 7 Days = No Refunds
- You can request a refund for nearly any purchase on Mobara.tv —for any reason. Maybe your Internet doesn’t meet the requirements; maybe your device broken;
- It doesn’t matter. Mobara TV will, upon request via support[AT] Mobara.tv, issue a refund for any reason, if the request is made within 7 days of purchase, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look.
- You will be issued a full refund of your purchase within a 24h of approval. You will receive the refund in your bank or through the same payment method you used to make the purchase.
–we will refund completely only purchases which has been done in less than 7-days.All other refund requests (if the purchase was made more than 7 days before the refund request) will be returned partially according to used period of the subscription. Our support team will contact users in all refund cases.
Note: Refund usually takes 20~90 work days to take place and it’s not in our hand to reduce this period. Our payment processors will take care of refund requests. We will refund any users immediately after seeing the request and checking user information.
We will not be able to make any refunds (or make partial refund) if:
Customer didn’t satisfied/like the Channel line-up or performance. We suggest every customer to go for Trial before buying Subscriptions.
Customer is unable to set-up their own box at their end. We will provide our support to setup their boxes, however, because we do not know about the circumstances with the box, our support is limited to pre-defined steps for configurations.
If some channels are freezing or not working. Though almost all of our Servers are stable, sometimes channels do freeze or doesn’t work due to various reasons.
However, most of the times, these issues are temporary and caused by below reasons:
Customer internet fluctuations
Issue with the box
Your ISP Has issue
Channel is down from server end
Customer change his/her mind and wanted to withdraw/switch between servers. Customer can still subscribe to other servers by purchasing new subscription.
In case user/customer not able to setup IPTV service on any of the devices within 1 days of activation, we will refund 100% of their subscription purchase price.