Did you give us the correct MAC address?
Are you using a firewall, proxy or VPN? If so, our servers won’t allow you to connect.
Is your Internet speed at the recommended minimum—16 Mbps; 30 Mbps for HD channels—or higher?
Is your device wired in (Ethernet) or is it connected wirelessly (WiFi or mobile data)? Ethernet will always be faster and more stable; use Ethernet, if you can.
Are your device’s specs powerful enough to effortlessly handle live HD streaming?
If you’re using an STB emulator did you follow the steps in our guide to Setup Android STB Emulator?
If you’re using an STB emulator have you tried wiping your app’s cache then restarting your device?
If you’re using a MAG box have you tried restarting your device?
If you’re using an Android device/MAG box have you tried logging out then factory resetting your device?
Have you double-checked the server portals we sent you in activation e-mail?
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