- – Check if you entered your activation details correctly.
- – Check your network connection, reboot your router and device, and then try again.
- – If you have PC/Laptop, etc… connected to same internet network check if you are not overloading your network with downloading or watching movies, etc… on these devices.
- – Your Internet needs to be minimum 7 MBPS Download and 1 MBPS upload speed.
- – Reboot your devices and wait for 30 sec before turning them back on (STBs, Android Boxes, Routers, Cable modems)
- – Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi.
- – Try using a VPN service if all the above are not working.
- – If your network connection is no problem, please check whether your account is used on other devices.
- – Please visit www.whatismyip.com by using computer, and send us IP Address you see displayed for restoration.
- – Check if the device/app/program got the latest software and firmware updates.
- – Check the download speed on the actual device that is streaming our service, you may have 50mbs on your computer, but the device could be considerably slower, indicating a problem on your internal network.
- – Check for any high processor demanding applications running in the background that can be stopped, this is very important on low end devices.
- – Check if your ISP having problems in your area, an excellent site to check this is downdetector.co.uk
- – Try uninstalling and reinstalling your app/program, your activation will not be lost.
- – If you are experiencing an issue that is not described above, please contact our support: [email protected]
- – Follow us on Facebook and subscribe to our Newsletter for immediate updates.
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